Southern Library Support Staff Conference 2026

Do you seem to receive the same questions over and over? Are you looking to reach patrons outside traditional library hours? A custom chatbot might be a great way to easily and accurately answer your users' questions any time of the day or week! This workshop will equip you with the knowledge to build a rule-based chatbot within Springshare's LibAnswers system from the ground up without prior knowledge of coding. Rule-based bots ensure answers are reliable and correct every single time, and LibAnswers integration allows for easy follow-up via tickets or live chat assistance so your patrons still get access to expert librarians. Participants should come with an idea of questions or topic areas they would like to apply a chatbot to, and a laptop with access to an existing Springshare account is recommended but not required.